- Calix said 500 out of its 1,500 ISP customers now are using the Calix One agentic AI platform
- The platform is designed to identify subscribers’ “unmet needs” and anticipate customer‑behavior shifts
- Operators don’t have to upgrade OSS/BSS systems to use Calix One
Calix’s expansion of agentic AI capabilities appears to be paying off, with about 500 broadband provider customers now using its platform.
Shane Eleniak, chief product officer at Calix, told Fierce it’s got a mix of small, medium and even “really large” ISPs leveraging the agentic features that Calix launched with Google Cloud in October. ALLO Communications, Conexon Connect and Tombigbee Fiber are among the operators leveraging the platform, dubbed Calix One, to manage AI workflows.
As the name suggests, Calix One aims to give operators a look into each individual subscriber and determine their “unmet needs” and customer experience, Eleniak said.
He explained historically telcos have undertaken large campaigns to “maximize [their] cycles and get the best ROI” but that’s impractical nowadays if an operator has tens of thousands or millions of subscribers.
To improve customer experience, operators can use the Calix platform to determine the best way of communicating with the customer, whether that’s through email, text or a mobile app. And they can plan ahead for any customer changes.
Say a customer has grandchildren who are visiting over the summer and they have “bandwidth needs [that] are going to be really different,” said Eleniak. “That’s the type of stuff you want to dynamically be able to see and go, they need a faster plan, or they need parental controls or coverage outside by the pool.”
Like other companies dabbling in agentic AI, Calix stressed that humans are still very much involved with the process.
“Every service provider I talk to has a backlog that they just can’t get shorter…there’s always 100 things on it,” Eleniak said. “What we’re saying is we can knock that list down faster so that each individual person can do more and in even finer granularity. Because today, humans struggle with anything more than a top 10 or top 20.”
Because Calix’s customers are all at different stages of AI adoption, the company wanted to offer a platform where operators don’t have to take apart and revamp legacy OSS/BSS systems, he said. Amdocs is also tackling that pain point with its new aOS platform, which can sit on top of an existing OSS/BSS stack.
“Part of the reason we built a knowledge layer and [Model Context Protocol] containers and servers is to say, don’t try and change those systems,” said Eleniak. “I don’t care what billing system you have, what trouble ticketing [or workforce management] system you have, we can stand up an MCP server in front of that.”
He also thinks smaller operators aren’t necessarily at a disadvantage when deploying AI agents. Sure, they have fewer resources than a large Tier 1 ISP, but that also means “there’s just a lot less to change and a lot fewer people and processes to touch.”
Calix’s next step is to onboard the remainder of its customers to the Calix One platform, with Eleniak noting the company is now working with a total of about 1,500 operators. Calix CEO Michael Weening will also discuss agentic AI at a keynote for Mobile World Congress 2026 in Barcelona.
Read next: What Fierce Network is watching for at MWC 2026: AI, 5G and network transformation