- Amdocs says its “open by design” agentic AI OS lets telcos customize agents without being tied to to a single vendor
- aOS isn’t a new product but represents a “new Amdocs,” executive Ronen David told Fierce
- Amdocs’ agentic platform can ride on an existing BSS/OSS stack, allowing telcos to integrate AI without rebuilding their back office systems
As telcos transition from experimenting with AI to implementing it, Amdocs wants to supply a framework that will allow them to take control of their own destiny, so to speak.
The brain behind Amdocs’ new agentic AI operating system (aOS) is Cognitive Core, an “open by design” framework that lets operators build agents the way they like with any vendors they see fit, Ronen David, Amdocs Product Marketing Lead, AI & Data, told Fierce.
“It’s up to you to decide what is it that you want to achieve, which agentic capabilities you want to take from us, which you want to build yourself and which you have other vendors you prefer to work with,” he said.
Cognitive Core works with the operator’s preferred AI governance platform, cloud vendor, large language model (LLM) and different open-source standards like Agent2Agent and Model Context Protocol (MCP). For Amdocs’ part, it offers a “rich library of agents, sub-agents and data insights” along with best practices and recommendations, said David.
No BSS/OSS rebuild required
Importantly, operators can access these features without replacing their back-office systems, a process that’s often costly and time-consuming.
aOS can ride on top of an existing BSS/OSS stack, meaning “we’re not telling [customers] you need to modernize it to the new Amdocs CES or whatever,” David said, referring to Customer Experience Suite, the company’s portfolio of BSS/OSS products.
“They have their own IT stack, their own network stack,” he said. “It’s important that you work on top of what you have today.”
Additionally, Amdocs is beefing up CES to “natively support” agentic processes across customer care, monetization, service orchestration, network operations and assurance. The vendor also aims to give telcos tools to create “multi-agent services” to handle processes like application modernization and cloud migration.
Amdocs expands its roots
While aOS is tailored to communications service providers (CSPs), Amdocs seeks to grow beyond its traditional telco BSS/OSS roots, AvidThink Principal Roy Chua recently told Fierce. To that end, it’s modernizing its core telecom business and pivoting to more of an enterprise technology platform play,
On top of these changes, the company is getting a new CEO as Amdocs exec Shimie Hortig will replace Shuky Sheffer at the end of March 2026. Amdocs also acquired charging company Matrixx for $300 million with the intent to become a one-stop-shop for the telco back office.
According to David, aOS isn’t a new product but rather “the new Amdocs.”
“Now everything that we do as a company becomes part of this operating system,” he said. David also emphasized Amdocs’ partnerships with the major hyperscalers, Nvidia and data platforms like Databricks and Snowflake.
“We’re not alone in the world, we’re not the owners of AI, we’re not even aiming to be. But we have unique capabilities specifically for telcos,” he added. “The more partnerships we have, the better value we can serve to our customers.”
The significance of Amdocs’ agentic strategy, said Appledore Research Principal Patrick Kelly, “is the architectural belief that AI now belongs inside the operational fabric of telecom, not bolted on top like a chatbot.”
“If CSPs are serious about moving beyond assisted operations, platforms like aOS are where that transition will either succeed or stall,” he said.