customer service

T-Mobile claims big win in customer perception about its network

Network Chief Ankur Kapoor told Fierce why he thinks T-Mo ousted Verizon to nab highest network quality in 5 of 6 U.S. regions that J.D. Power surveys.

Monica Alleven Jan 16, 2026 5:57pm

A glowing blue digital brain hovers above a modern city skyline with a cell tower in the foreground and a wave of blue data p

AT&T’s grounded AI strategy defies bubble warnings

Oct 28, 2025 5:05pm

AI experts predict a surge in smaller, more personalized models

Oct 1, 2025 2:43pm

AI generated image of a quarterback about to throw a glowing electronic brain instead of a football The end zone is lit up w

Telcos tackle AI’s impact at Fierce Network Research event

Sep 26, 2025 12:12pm

Exclusive: Brightspeed's new CEO lays out growth plan

Sep 9, 2025 2:25pm

'Personality engineering' puts a human face on telco AI agents

Aug 7, 2025 6:00am